LEGAL REFERENCE

c21y par aapka personal mazkoora rahta hai محفوظ

Jab aap c21y par account kholte ho, aapka personal information aur financial details encrypted servers par saved hote hain. Hamara privacy policy yeh explain karta hai ke hamara...

Data encryption sab transactions parJazzCash, Easypaisa, SadaPay, Raast verificationAccount-level password protection

Lobby dekho Read FAQ

Hamara data handling aur privacy posture

c21y aapke personal information—naam, phone number, bank details, withdrawal address—ko tabhi collect karta hai jab aap account setup karte ho ya withdrawal request karte ho. Ye sab info JazzCash, Easypaisa, SadaPay aur Raast ke through verification ke liye zaruri hota hai, aur hamara system inko encryption se protect karta hai. Jahan local qanoon ijazat deta hai, hamara system account access logs, login

history aur transaction records maintain karta hai. Ye data sirf c21y operations, fraud prevention, aur legal compliance ke liye use hota hai. Aapko kabhi spam calls ya unsolicited emails c21y ki taraf se nahi ayenge.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY MEIN SAWAAL HAI?

Hamara privacy team se rabita kijiye

Agar aapko aapke data ke baare mein koi sawaal hai ya aap apne personal information ko access, update ya delete karna chahte...

SECURITY KE SAATH TRANSPARENCY

Hamara privacy framework ke uussool

c21y apne privacy policy ko transparent rakhta hai kyunke gaming platform mein trust sab se important hota hai. Hamara data handling processes Pakistani financial regulations ke hisaab se design kiye gaye hain...

Encryption Standards

Sab account passwords aur payment information SHA-256 encryption mein store hote hain. Database level par bhi encryption layer hai jo unauthorized access ko block karta hai.

Payment Security

JazzCash, Easypaisa, SadaPay aur Raast deposits aur withdrawals hamara system mein direct verification karte hain. Kisi bhi third party ko aapka full account details nahi diye jaate.

No Data Sharing

Hamara privacy policy explicitly ban karta hai aapke personal info ko marketing partners, advertisers ya external platforms ko sell karne se. Sirf legal compliance ke liye data share hota hai.

Account Activity Logs

Har login, withdrawal request, aur payment attempt aapke account history mein recorded hota hai. Aap anytime apne device usage patterns dekh sakte ho aur suspicious activity report kar sakte ho.

Password & 2FA

c21y mein account password minimum 10 characters ka hona zaroori hai. Optional two-factor authentication bhi available hai jo OTP-based verification use karta hai.

Jurisdiction Compliance

Jahan local qanoon ijazat deta hai, hamara platform supported ilaqon mein operate karta hai. Data retention aur privacy practices Pakistani laws ke under set hain.

HAMARA POLICY ALAG KYU HAI

Privacy transparency jo sirf c21y deta hai

Hamara privacy approach sirf documents mein limited nahi hai—yeh aapke real experience mein visible hota hai. Account setup se leke withdrawal tak, har step mein aapko control aur clarity milti hai.

Clear Data Collection

Hamara signup form explicitly batata hai ke konsi info mandatory hai aur kyun. JazzCash, Easypaisa, SadaPay ya Raast se link karte waqt permissions clearly shown hote hain.

Transparent Retention

Account data jab tak active hai tab tak kept rehta hai. Account deletion ke baad, transaction records legal holding period ke liye secure rahte hain aur phir safely purge hote hain.

No Hidden Tracking

c21y apne lobby behavior ko track karta hai (konsi games open karte ho, session duration), lekin ye data third-party analytics platforms ko nahi jaata. Sab internal hai.

Payment Partner Privacy

JazzCash, Easypaisa, SadaPay aur Raast ke through jo data exchange hota hai, sirf verification ke liye hota hai. Hamara platform inko aapka gaming history ya gaming preferences nahi deta.

Withdrawal Verification

Jab aap withdrawal request karte ho, hamara system aapke registered JazzCash, Easypaisa, SadaPay ya Raast account ko verify karta hai. Extra security step, lekin aapke funds ko safe rakhta hai.

Dispute Resolution

Agar aapka account unauthorized access ya fraud se compromise hue, hamara privacy team withdrawal history review karta hai aur JazzCash, Easypaisa, SadaPay ya Raast operator se coordination karta hai.

Email & SMS Control

Account settings mein aap toggle kar sakte ho ke promotional emails ya SMS kaunse chaiye. Withdrawal confirmations aur security alerts hamesha bheje jaate hain, lekin marketing messages mute kar sakte ho.

PRIVACY KE VISIBLE ELEMENTS

Jo controls aapको account mein available hain

c21y apne privacy controls ko apne account interface mein directly rakha hai taa ke aap anytime manage kar saken. Password change, login devices check karna, notification preferences aur...

Account Devices Profile > Security section mein aapko list dikhai deta hai...

Payment Methods JazzCash, Easypaisa, SadaPay aur Raast accounts jo aapne link kiye...

Notification Preferences Hamara Settings mein aap select kar sakte ho ke kaunsi...

Data Download Account > Privacy mein ek Data Export option hai jo...

Account Closure Agar aap c21y se apna account permanently close karna chahte...

Aksar pooche jaane wale sawaal

Nahi. c21y tabhi verify karta hai jab aap deposit ya withdrawal karte ho. Aapke actual account credentials encrypted tokens ke through secure rahe hote hain. Hamara database mein sirf verification ID aur transaction status store hota hai, pura account info nahi.

Nahi. c21y aur payment providers alag-alag systems hain. Agar c21y account compromise hue bhi, JazzCash, Easypaisa, SadaPay ya Raast par attacker ko directly access nahi mil sakta. Lekin fauran c21y support contact karo aur password change kar aur payment method unlink kar.

Bilkul nahi. Aapka gaming history sirf aapke account mein visible hota hai aur hamara analytics dashboard mein. Ye data JazzCash, Easypaisa, SadaPay, Raast, ya kisi bhi marketer ko share nahi hota. Sirf legal compliance ke liye authorized bodies ko share hota hai.

Nahi. Jab aap apne Account Settings mein phone number ya address update karte ho, hamara system automaticaily update kar deta hai. Agar withdrawal ke waqt mismatch ho to supplementary verification request aayega, lekin re-signup nahi karna padta.

c21y sirf login location ka general region store karta hai (jaise Karachi, Lahore) security purposes ke liye—specific GPS tracking nahi. Mobile app par bhi location permission optional hai aur sirf offline features ke liye use hota hai.

Account delete hone ke baad 30-din recovery window hota hai. Is period mein aap account restore kar sakte ho. 30 din baad sab personal data secure purge ho jaata hai. Transaction records (withdrawal proofs, dispute trails) legal holding ke liye 7 saal tak retained rahte hain lekin encrypted rahte hain.

Haan. Agar koi security incident hue jo aapka data affect karte ho, hamara team aapko email aur SMS dono se notify karega—72 ghanton ke andar. Hamara breach notification policy transparent hai aur hamara support team aapko next steps batayega.